Contact Us

Due to the large volume of tickets, we ask that you please share resources you find online to our social media. The community can interact and respond. If it gains enough traction, we will notice it.

We value each and every one of you. However, the number of these kinds of emails/tickets makes it more difficult to manage our tickets and respond to more dire needs of our community.

A vital part of the body of Christ is prayer and we welcome your prayer requests.

Click here to submit a prayer request.

We occasionally host events like baptisms, meet and greets, fellowships, get togethers around Holy Days and Feast Days, and more. Some are at the barn while others are around the country. We usually will send an email to our subscribers, post it on our social media, and mention them in our videos.

If you have questions about an event, you can click here to send us an email.

If you can’t login to your account, here are some troubleshooting tips that may help:

Make sure you are using the correct email address. Many people have multiple email accounts and it is common to forget which email address you used, especially months or years later.

Make sure your password is correct. This is the most common issue, especially for people using mobile devices (phones/tablets) and is even more prevalent when you have capital letters or special characters in your password.

It is also common to accidentally add a space that shouldn’t be there, especially on mobile devices. The password ‘secretpassword ‘ is not the same as ‘secretpassword’. The space at the end of the first example will cause it to be invalid. Ignore the single quotes, as they are just to illustrate the text of the password. Likewise for ‘ secretpassword’ and ‘secretpassword’. The space at the beginning makes them different passwords. The password ‘SecretPassword’ is not the same as ‘secretpassword’. The capital letters make the two passwords different.

If you have triple checked your email and password and still can’t get in, please use the reset password link found on the login page. As long as your email address is valid, you should receive an email with a link to reset your password. Please allow up to 15 minutes for the email to come through. If you still don’t see the email, please double check your spam/junk folder. If you find one of our emails in your spam/junk folder, please click the “not spam” button. This will help ensure our emails make it to your inbox in the future.

If you didn’t receive a reset password email after 15 minutes, it may be that an account does not exist with that email address. You can try another email address that you may have used.

If you still can not get into your account after trying to reset the password, please click here to send us an email. Please include some possible alternative email addresses that you may have used, if applicable.

Additionally, we recommend using a password manager of some kind to help you remember your passwords. LastPass and 1Password are two services that are compatible with most browsers and phones/tablets. iPhone and Android phones have built in password managers that can save your passwords as well. These passwords are typically shared across all of your devices. If your password manager doesn’t prompt you to save/update your password after you change or reset your password, it may be a good idea to logout and log back in while the password is still fresh in your memory. This should prompt the password manager to save/update the password if it didn’t already.

If you are trying to start a subscription and it isn’t taking your card, then the three most common reasons are: there is an error/typo in the card information (number, expiration date, cvv), insufficient funds, or it failed the security/fraud protection checks.

When cards are processed, our processor may run checks on the name and/or address to help prevent fraud. If you moved and the address doesn’t match what your card has on file, it may fail. Especially if you moved to another state. If you are using someone else’s card (with their permission, of course) and your name isn’t on the card holder’s account, it may fail. For example: if you are using your spouse’s card but you aren’t listed as an “authorized user” on that card. It is best to enter the name and address information that the bank has on file.

Some banks just don’t play well with some processors. We have had some people’s banks block/decline transactions. While you may be able to call your bank and get them to “approve” the transaction, it usually is a pain in the future. They may block the next payment. We have had this happen to some people. In our experience, it is best to just use a different card.

If you are sure you have the funds, the information is 100% correct, and it still fails to go through, then our best advice is to try a different card. In 99% of transactions, we don’t have any issues. However, as mentioned above, some banks just are difficult.

If you still are having issues starting a subscription, please click here to email us. We may be able to pull up the error reason from our processor to give some more insight.

The most common reason for a coupon code to not work is because it is typed incorrectly, or you have already used it. Most of our coupons are one time use only.

If you still need help getting a coupon to work, please click here to email support.

If you have a subscription but can’t access some of the videos, please make sure you are logged into the correct account. Many people have more than one account and they put the subscription on the one, but later end up logging into the other one that never had a subscription on it.

You can check if you have a subscription and see your last payments by clicking the account link on the top right menu. On the accounts page, you will see a few options like “Memberships” and “Payments”.

If you just finished creating a subscription, it may take a few minutes for the system to update. In most cases, our website is updated right away. However, it may take up to 1 hour in extreme cases. If you went through the checkout process, and it doesn’t seem like you have a subscription, please do not go through the subscription process again. This may result in you having two subscriptions.

If you still are having issues with your subscription, please click here to send us an email.

You can edit your card information at any time, as well as add/remove additional cards, and set a default card if you have more than one on file.

You can mange your cards on the billing page by logging in to your account, clicking “Accounts” on the top menu, and selecting the “Billing” tab in the middle of the page. You will find the cards section below the billing details section.

Please Note: We do not store any of your card information ourselves. Your payment information is securely stored and handled by Stripe, who is one of the top leaders in the online merchant industry.

If you are having issues updating or managing your card information, please click here to send us an email.

You can cancel your subscription at any time. You will find a “Cancel Subscription” link on the account page, next to your active subscription. Your account will remain active for the remainder of the billing term (month or year) and you will no longer be billed.

If you have issues canceling your subscription, you can click here to send us an email.